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COVID-19EmployeesReopening
[ April 29, 2020 by Jay Croft 0 Comments ]

Talk About Reopening With This Group First

With states starting to loosen Covid-19 restrictions on businesses, how developed is your plan to reopen your gym?

A major component of that plan must be communications – and as you’re developing the rollout, remember who you need to speak with before going public:

Your team.

Download our free list of resources to protect your business during the COVID-19 crisis.

That’s right. Before you announce your plans to your members or community, you need to meet with your employees first. 

Don’t assume they’ll do what they’re told, or that they’re as thrilled as you might be to reopen. They might have fears or other issues you need to address before going public.

You should also talk to your business coach or mentor. If you don’t have one, click on our resources document here to talk with one of ours. A Fitness Revolution coach can help you prepare for these conversations – why they’re important, and how to keep them productive. 

Why You Need Their Input

Savvy business leaders already know to communicate clearly and regularly with their employees, pandemic or not. You see it from the well-managed Fortune 500 companies as well as the best-run small businesses. 

Your employees have valuable insights and thoughts to share. Granted, they might also have thoughts that aren’t so valuable or insightful – just like everyone else. And that’s OK.

  • You can’t manage a smooth reopening without their buy-in and support.
  • You’ll learn valuable insight about your staff, business and customers.
  • You’ll build rapport and respect by showing that you listen as well as dictate.
  • Your team will appear united with clients, prospects and the community, which will increase your success with clients and prospects.

Two Main Reasons They Might Balk

If some team members say have misgivings about coming back, ask them why and listen.

First, is it possible some of them just don’t want to work? Maybe they’re enjoying the “time off,” happily drawing unemployment, and don’t have their head in the business. You might have some individual personnel issues. And this is the best way to spot them, rather than having to react later.

Second, others truly might be uncomfortable about coming back, mingling with other people, touching items that others have touched, etc. Address their concerns if possible. It could make your gym a better environment for clients, as well. 

Tell your team what you’re doing to protect their health and safety. Develop consistent messaging and deliver it in all channels. Remember it’s on to communicate with each of them, and to be sure they understand what you’re doing and what steps you will take in the future.

You Might Have to Let Go of Some

If unemployment benefits are part of the conversation, remind everyone that you offer more than a paycheck, maybe even healthcare benefits at some gyms. 

You might have to make decisions about individuals. Can someone manage administrative work or virtual workouts from home? Can you divvy up in-house time so no one feels singled out?

You might need to let some people go. Again, better to know now so you can be proactive about it.

For those who have received PPP or have applied, remember that you need to maintain the number of your full-time equivalent positions – not the same people in them.

This is a difficult time for everyone. Ultimately, you’re the one to decide what’s right for your business. We’re here to help, with free resources to provide information and context – along with the invaluable relationships gym owners develop with our coaches. We’re always happy to talk.

ArticlesCOVID-19MarketingReopeningSelling
[ April 23, 2020 by Jay Croft 0 Comments ]

Your Guide to Reopening After COVID-19

Everyone’s wondering when they can reopen their gyms. While we can’t give a certain date, we can tell you that right now is the time to plan for it.

It’s a confusing period, and the situation will keep changing in the weeks and months ahead. Reopening gyms is in Phase 1 of the federal reopening guidelines announced recently by President Trump. It will be up to individual governors when to allow states to reopen. And it will be up to each business owner after that.

Check out our free guide to reopening your gym after COVID-19.

This post will help you create your own reopening plan, along with an ongoing operating plan, as we keep adjusting. It’s time to ask questions, do research, make best-guess decisions – and remember that not everything will go according to plan. That’s OK — you’re creating a guide, not a pillar.

Here are questions to consider:

  • What do I need to be thinking about right now? 
  • What do I need to be doing right now?
  • How will reopening affect my service delivery, revenue and expenses?
  • Will my pre-pandemic business model be sustainable in the new market?

We recommend following these planning steps:

  • Review your current business plan/strategy
  • Determine what adjustments you need to make to operate right now
  • Talk to your Fitness Revolution Success Coach™ (if you don’t have one, talk to one of our FR Success Coaches here)
  • Firm up your plan and act swiftly and decisively (while assessing and adjusting weekly)

Here are some topics to guide your thinking.

  • Services: What adjustments should you make? Consider class size, physical space, and social distancing. Will you continue online training? Do you have outdoor options?
  • Plans: Do you have them in case someone tests positive or you’re ordered to close again?
  • Money: What’s your plan for clients coming back from freezes? Will you need separate pricing and marketing for in-person vs. virtual training? Update your budget to account for additional cleaning. Create processes for tracking PPP or other government funds.
  • Communications: Include staff, clients, prospects, vendors, neighbors, etc. Use every channel. Repeat consistent messaging. Tell them about service changes, new rules, safety procedures, and anything they’ll need to feel confident about returning.
  • Safety: How do you keep your gym clean and everyone safe? Intensify your cleaning procedures to include door handles, light switches, water fountains, etc. Update supply lists. Consider outside help. Post signs so staff and members know what you’re doing.

By planning now and continually reviewing, you’ll serve your clients better today and on the other side of this. You’ll be better prepared to bring on new clients, as well, and to keep your staff united – and everyone safe.

Check out the free guide we’ve put together to prepare your business.

ArticlesCOVID-19MarketingSelling
[ April 15, 2020 by Kelly Berry 0 Comments ]

Make Sure You’re Giving the Best Zoom Experience You Can

When the coronavirus lockdowns hit a few weeks ago, many fitness pros quickly moved online. It was impressive to see gym owners, studio owners and trainers adapt to keep their clients engaged and exercising.

But, let’s face it. We were all hoping “this thing” would be over within a few weeks and we could return to normal life.

Now that we know otherwise, it’s time to take another look at your online experience. You might need to make some adjustments to improve what you’re doing and ensure your folks are having the best possible experience.

Download our free list of resources to protect your business during the COVID-19 crisis.

Like it or not, this is your reality now, at least for the time being. And it’s your responsibility to give the best online training experience you can. It will keep your clients coming back. It will encourage them to refer their friends to you. It will position you strongly for future growth when “this thing” really is finally over.

Here are a few tips to help you level-up your online game.

  1. We recommend Zoom. We’ve been using Zoom for years at Fitness Revolution and have found it to be simple and reliable. People can easily use it right off the bat. And it has a depth of features that make it appealing. It lets you see all your clients, and it lets them see you – and each other, providing that key social component they’re craving right now. Spend a little extra on the Pro account so you have more freedom.
  2. Test, test, test. By doing a few dry runs, you and your team will be able to iron out the kinks for the smoothest experience when you do go live. If you’re already up and running – keep looking for ways to improve the “little things” as well as the bigger ones.
  3. Play three roles. You and/or your team members need to play three roles during online workouts – demonstrating movements, acting as coach/cheerleader, and offering cues via the chat function. You don’t all have to be together, of course – and you can even perform all three roles by yourself, if necessary. 
  4. Open/Close. Prepare a PowerPoint slide to start and end each session. It should have tips and reminders about upcoming events.
  5. Share the workout in advance. It builds anticipation, and it also lets your people know how much space and what equipment they might need, if any.
  6. Make sure you’re visible. Stand at least 7 feet away from the camera, and make sure your head and feet can be seen.
  7. Schedule social time. Plan for a few minutes before and after the workout to let people socialize via Zoom. This is an opportunity for them, and also and a great way for you to continue the community you built up in your brick-and-mortar space.

By providing top-level customer service now, you’re going to retain clients and attract new business. And you might even be building a permanent service option that will endure even after “this thing” really is finally over.

Be sure to check out the free resources we’ve collected here to protect your business and keep you posted.